Extend Warranty

    30 day money-back guarantee for any reason

    RMA numbers should be clearly displayed on the return shipping label of any package being returned to HEABOLI. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    30 DAY RETURN POLICY

    RMA Authorization (customer needs to contact us for an RMA number)

    Yes

    Return has to include all accessories?

    Yes

    Return requires original packaging?

    Yes

    When do we execute the refund?

    Upon receipt of the return package (if the customer returns the product to our warehouse)

    When do we execute the replacement?

    Upon receipt of the return package (if the customer returns the product to our warehouse)

    Refunds for delivery costs

    Quality issue only

    Refund for return shipping costs

    Quality issue only

    Refund for lost/damaged item returns

    Take responsibility for the returns with a prepaid shipping label only

    Return RMA validity

    30 days (from the date the RMA was created)

    Are overseas returns accepted? (brought by customer)

    Not accepted

    Are overseas returns accepted? (shipped by HEABOLI)

    Accepted, but only for refund

    Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a refund request for non-quality issues outside of this 30-day window. For purchases not made directly through the HEABOLI online store, please contact retailers for refunds. For quality-related issues, please see below.

    Process for returning merchandise

    1. btain a Return Merchandise Authorization (RMA) Number:

      All returns must have an RMA number for processing. Contact your reseller or email support@heaboli.com for assistance.

    2. Write the RMA number on the shipping label on the outside of the package.

      RMA numbers should be clearly displayed on the return shipping label of any package being returned to HEABOLI. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Warranty timeline

    ITEM

    LIMITED WARRANTY

    EXTENSION WARRANTY

    HP68

    12

    12

    Note: For reference only. Warranty periods differ according to the model.

    Limited Warranty Details: for quality issues only.

    SELLER'S WARRANTY

    Is extended warranty available?

    Yes, but not for refurbished or used items

    Unauthorized returns

    Not accepted

    For what reason is an RMA accepted?

    Product quality only

    Is an RMA accepted for a refund?

    No, only for a replacement

    When does the warranty start?

    The date the item was purchased

    How long is the RMA claim time?

    Within the warranty time

    Troubleshooting results?

    Yes

    Do I need SN / pictures / video?

    SN or visible proof depicting the defect are required

    Return needed?

    Warranty can be processed without returns in certain cases, at the discretion of HEABOLI

    Should I keep all the accessories in case of a return?

    Yes

    Should I mark the RMA no. on the outgoing package?

    Yes

    Will I receive refunds for delivery costs?

    Yes

    Will I receive refunds for return shipping costs?

    Yes

    Who pays the shipping fee for shipping back the unauthorized return package?

    The customer

    Does a return require the original packaging?

    No

    Does the warranty apply overseas? - customer brought it there

    Limited warranty is restricted to the country of purchase

    Does the warranty overseas? - we shipped it there

    Limited warranty is restricted to the country of purchase

    Is there warranty for free products?

    No

    Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?

    No

    Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?

    The customer

    What does this warranty cover?

    If the original manufacture or workmanship of the product is deemed defective during the warranty period, HEABOLI will replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of HEABOLI and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

    What does the warranty not cover?

    This warranty does not cover:

    • Improper use or installation

    • Cosmetic damage

    • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar

    • Accidents

    • Misuse

    • Negligence

    • Commercial use

    • Modifications to any part of the product, including the antenna

    • Connection to an incorrect voltage supply

    • Attempted repair by anyone other than an authorized facility

    HEABOLI will service and not replace:

    • Products sold ‘as is’ or with all faults declared

    • Consumables, such as fuses or batteries

    • Products where the factory applied serial number has been altered or removed

    HEABOLI’s warranty program is the only warranty for any and all HEABOLI products. HEABOLI® is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. HEABOLI® makes no other express warranties with respect to the product. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province.

    Contact HEABOLI

    For customer service please contact: support@heaboli.com

    HEABOLI® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.